Terms and Conditions

This website is operated by Royal Aromatics. By accessing or using this website, you agree to be bound by the terms and conditions set forth below, as well as our Privacy Policy and Shipping & Returns Policy, which are incorporated into these terms by reference.

We reserve the right to update, change, or replace any part of these terms at any time. It is your responsibility to check this page periodically for changes.

1. Website Use and Account Responsibilities

To use certain features of our website, you may be required to register and create an account. By registering, you agree to:

Provide accurate, current, and complete information.
Maintain the confidentiality of your account and password.
Accept responsibility for all activities that occur under your account.
Not create more than one personal account.
Immediately notify Royal Aromatics of any unauthorized use or breach of security.

Royal Aromatics is not liable for any loss or damage arising from your failure to comply with these responsibilities.

2. Product Information, Pricing, and Availability

We strive to ensure all product descriptions, images, and prices listed on the website are accurate. However, errors may occur. We reserve the right to refuse or cancel any order in case of inaccuracies or pricing errors.
Product availability on the website does not guarantee immediate shipment. Inventory is subject to change without notice.
All pricing and availability are subject to change without prior notice.

3. Order Processing and Cancellations

We reserve the right to:

Cancel or refuse any order at our sole discretion, particularly in cases of suspected fraud, incorrect pricing, or inventory issues.
Verify your identity before processing large or suspicious transactions.
Cancel and fully refund any orders we are unable to fulfill.

4. Shipping & Returns Policy – Important Notice

By placing an order with Royal Aromatics, you agree to our Shipping & Returns Policy. It is your responsibility to review these terms prior to checkout.

Key points include:

Processing Time: All orders are processed within 7–15 business days.
Shipping Schedule: No processing or shipping occurs from Thursday, 12 PM EST through Saturday, or on holidays.
Damage Claims: If your order is damaged during transit, you must notify us via email on the same day of delivery or the next calendar day at the latest and submit a damage claim directly to the shipping carrier.
Returns & Refunds: We do not accept returns or offer refunds for damaged or defective items unless:
- You notify us within 1 day of delivery, and
- You provide complete photo documentation and evidence, and
- You submit a claim with the shipping provider.

We reserve the right to deny any refund or replacement if a complaint is made outside the specified time frame or if the issue is not validated by the shipping carrier’s investigation.

These terms are intended to protect both our customers and our business from fraudulent claims and shipping disputes.

5. Payments and Fees

We accept payments via Visa and Mastercard only. All charges are processed securely through our payment gateway. Royal Aromatics is not liable for payment processing errors or delays caused by third-party payment platforms.

6. Intellectual Property

All content on this website (including text, images, graphics, designs, and code) is the exclusive property of Royal Aromatics and is protected under applicable copyright, trademark, and intellectual property laws. Any unauthorized use of content is strictly prohibited.

7. Limitation of Liability

Royal Aromatics shall not be liable for:

Any indirect, incidental, or consequential damages arising from the use of this website.
Any loss due to account misuse, order misplacement, or data breaches not directly caused by Royal Aromatics.

8. Personal Data and Privacy

Your personal information is collected and stored securely. We respect your privacy and commit to using your data only in accordance with our Privacy Policy, available on this site.

9. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of [Insert Your Country or State], and you consent to the exclusive jurisdiction of its courts.

Reminder:
Before finalizing your purchase, you must review and agree to the Shipping & Returns Policy, which forms an essential part of these Terms and Conditions. This helps protect both parties and ensures full transparency in all transactions.